Return Policy
RETURN CRITERIA
1. Item must be returned in unused condition along with the original packaing and proctective seals.
2. All returns must be returned within 30 days of the date of delivery.
3. All returns will be issued store credit only, we do not offer refunds if you have simply changed your mind. We do not accept exchanges, store credit will be issued which can be redeemed to purchase another item.
4. Return shipping must be delivered in a secure and protected packaging using a tracked method. VOCARO will not accept any responsibility for loss, theft or damage caused in return transit. VOCARO is not responsible for return shipping costs.
We do our best to accept all return items however if the above conditions are not met, the return will not be accepted.
If you wish to return an item please Contact Us
FREE RETURNS WITH PAYPAL
1. You must activate refunded returns with Paypal and you must use Paypal as the payment method at checkout. Paypal may refund your return shipping cost. Please ensure that you read the terms and conditions provided by Paypal as this service is only avaliable for selected countries.
Active the service through Paypal: https://www.paypal.com/au/webapps/mpp/returns
2. Submit your proof of return (the receipt of the postage cost) within 30 days of return on Paypal
This service is provided by Paypal and VOCARO is not responsible for return shipping cost.
PRODUCT DEFECT
Our 30 days product defect policy upon receipt provides the orginial consumer will be free from defects in materials and workmanship that prevent it from functioning properly under normal use. Faults in materials and workmanship doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, glass breakage, water damage, damage from misuse, user error, accidental damage, change of mind, alteration or repair service performed by any party other than VOCARO.
When your product has been delivered, before removing tags and wearing It. Please inspect if the product is in good condition and working perfectly.
If there is a product defect please immediately Contact Us
LEATHER CARE
Don't overfill the card slots more than recommended, things can stretch out of shape and put unnecessary stress on the stitching and other materials.
Click here for our recommendations to make your wallet last longer