Gunmetal Sandstone

The rapidly changing coronavirus (COVID-19) pandemic is a source of uncertainty for all of us. First and foremost, the health and safety of our community our employees, customers, and partners is our top priority.

We’ve been closely monitoring the situation and following the guidance from World Health Organisation and local health authorities, please rest assured that we are implementing precautions in our packing by providing disinfectant and protective wear while we dispatch your orders. Orders will continue to be sent out the next business day as usual. 

To our international customers, please allow ADDITIONAL time at least 4-6 weeks for your parcel to reach you. There are flight disruptions and cancellations impacting all inbound and outbound parcels, this will affect your parcel being delivered to you within our stated international timeframes and we super appreciate your patience and understanding during this time. 

To get updates of the current situations of delivery from our freight & logistic partner Australia Post, please visit their website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

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Please allow for one working day for your order to be dispatched - Excluding public holidays (Australia). The shipping timeframe is an estimate from the day the order has been dispatched.

AUSTRALIA

STANDARD SHIPPING (FREE)

We have partnered with Australia Post to ensure timely delivery of your goods. Australia Post will deliver your parcel within 4-7 business days from the day of dispatch. 

EXPRESS SHIPPING

We also offer EXPRESS service for a flat rate of $8 AUD per order. Express deliveries arrive usually between 1-3 business days.

After Shipment

A notification will be sent to you once your order has been shipped. If you have not received your parcel within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting there for collection.

INTERNATIONAL ORDERS (For our UK and Canada customers we are not responsible for taxes, duties or import charges. These are payable by the customer upon arrival at the destination country)

We offer FREE international shipping (tracked) which will deliver your parcel within 7-10 business days from the day of dispatch. As well as EXPRESS service for a flat rate of $25 AUD which arrives between 5-8 business days.

While we will do all we can to ensure your order is delivered on time, VOCARO cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If the parcel is not at your local depot, you can click here to get in touch with us (P.S check your Junk Folder) and we will get back to you as soon as possible

VOCARO OFFERS A HASSLE FREE RETURNS POLICY

GUIDELINES FOR RETURN/EXCHANGE ITEMS

Any item can be returned within 14 days from the day you've received your order for store credit, or you can exchange your item within 30 days.

If you wish for a return/exchange please Contact Us

RETURNS SHIPPING

Return shipping is at your own cost (Offering free returns/exchange to all customers very soon). Return/exchange item must be delivered in a secure and protected packaging.

If the product has been worn or the tags has been removed, VOCARO will not accept the Item for Return/Exchange.

PRODUCT DEFECT

When your product has been delivered, before removing tags and wearing It. Please inspect if the product is in good condition and working perfectly.

If there is a product defect please immediately Contact Us